Frequently Asked Questions
What is GuestFlow?
GuestFlow is an AI concierge for hotels, villas, and vacation rentals. Guests scan a QR code and get instant answers about WiFi, check-in, house rules, and local recommendations.
How does pricing work?
See our pricing page for current plans. All plans include a free trial. Annual billing saves 20%.
Which languages are supported?
The AI concierge responds in multiple languages including English, Thai, Bulgarian, German, French, Spanish, Russian, and Chinese.
Can I upload PDFs and documents?
Yes. Upload PDF, DOCX, images, or paste text in your property knowledge base. Content is indexed for AI search.
What's included in the Business plan?
- White-label guest experience (no GuestFlow branding on QR pages)
- API access for integrations
- Dedicated support — contact us for priority assistance
How do I cancel?
Manage or cancel your subscription anytime from Dashboard → Billing. Your data remains accessible until the end of the billing period.